Help and Frequently Asked Questions

What forms of payment do you accept?
We accept cash (local pickup), company check and the following credit cards for payment: American Express, Discover, Visa and MasterCard.
When is my credit card charged for my order?
Because all printed orders are "custom" manufacturing, the full amount of the order is billed to your credit card at the time your order is placed.
Can I change/cancel my order once it has been placed?

Changes to your order can be made before you approve your print job. Once we have received a job that has been approved we may not be able to change the order. Call us and we will do our best to accommodate your request.

Can I upload my file for your review without making a purchase?

Yes. If you are not logged in there is a "Send a File" menu option on the Home page. You can send up to 1,024 MB of information.

Can I place an order and upload my artwork file later?

Yes. After placing an order, you or your graphics person can upload your file through the “Send a File” tab above and include your Order Number. You can send up to 1024 MB of information using this option.

What is the Pantone Matching System?

The Pantone Matching System is a color reproduction standard in which colors are each identified by a unique number. Graphic designers can design using these color numbers and it allows your print job to be matched to those colors. For digital jobs you will want to select "Color Matching" to request the extra step of matching to your Pantone color. Digital matching is not always 100% possible, but very close. You may also want to request a "Hard Proof (digitally printed, no finishing)" the first time you order a product.

What am I looking for when I review my electronic PDF proof?

The press-ready PDF proof that is uploaded for your review and approval is your last and best opportunity for you to check the layout, bleeds, crops and final text. Pay special attention to names, addresses, phone numbers and email addresses, as our brains can automatically "correct" for what our eyes see. Precise color proofing cannot be done with a PDF proof due to the variance in computer monitors and viewing conditions. If your file is color-critical, you should request a hard copy proof (free on your first order).

What shipping methods do you offer?

We use FedEx and UPS for shipping. Customer pickup and local delivery are also available. At the time of purchase, you can select the most economical/practical option depending on delivery coverage and the carrier's delivery charge.

  • FedEx Ground
  • FedEx Express Saver
  • FedEx 2Day
  • FedEx Standard Overnight
  • FedEx Priority Overnight
  • FedEx First Overnight
  • UPS Ground
  • UPS Next Day Air Saver
  • UPS Next Day Air
  • UPS Next Day Air Early A.M.
How long will it take to get my order?

Most jobs will be shipped within 3 business days after your proof approval. Shipping by FedEx takes from 1 to 4 business days to get to you depending on your location. Production and shipping should result in your printed product being in your hands in 5-9 days. To expedite your order you can purchase an upgrade to the printing schedule and/or purchase a faster shipping option. See our Turnaround & Shipping page.

What is variable data printing?

Variable data printing, also referred to as personalization, is the technology used to print documents so that each piece has unique personal information for the recipient. Printing name and addresses on postcards is a very basic variable data print application. For real impact, your project could include other graphics and content that would be unique and meaningful to the recipient. Personalization can dramatically increase response.

Are there times when you would refuse an order?

Yes. Any material which in our opinion may be of an illegal nature or an infringement on the rights of any third party will not be printed. Under our Terms of Service, the Customer accepts full legal liability for the content of material processed and printed on the Customer's behalf. Orders with offensive, malicious, indecent, obscene, objectionable or improper material, and any material that could give rise to any civil or criminal liability under applicable law will be refused. We reserve the right to refuse an order at our discretion. See paragraph 20 of our Terms of Service.

What happens if there is a pricing error on your site?

We make every effort to ensure that all information on our site is reliable and accurate, including product description and pricing. We also rely on third-party software and systems to display our information. Should a product be listed with an obviously incorrect price or with incorrect information due to typographical or software error we reserve the right to refuse or cancel any orders placed. If, after talking with you, your order is cancelled, any credit card charges will immediately be refunded. Product prices are subject to change without notice.

What are the different coating options that you offer?

The first level of coating is the coating on the paper itself. Four coated stocks that we offer are: Gloss coated paper, Matte coated paper, C2S (Coated 2 Sides), and C1S (Coated 1 Side). Gloss, Matte, C2S, and C1S papers are coated at the mill and are excellent for reproducing artwork with photos, fine detail, and vivid colors. Jobs printed on these papers can be UV coated as well.

In addition, we offer high-gloss UV coating for impact and durability. UV Coating (Ultra Violet light-cured coating) on the other hand is applied after the piece is printed and optionally addressed for mailing. This high-gloss coating is applied over the entire surface of your printed piece and makes the colors “POP”! UV coated jobs are also abrasion and chemical resistant, providing a protective barrier against wear and tear caused by mailing or excessive handling. Remember, you can't write or print on UV coated papers.

Do I need to create an account to purchase products?

Yes, it is necessary to create a user account before you can check out. User accounts are free and we do not share your information with anyone. See our Privacy Policy.

Does printing by Star Digital Print have your logo or any type of corporate marketing on them?
No. There will be no StarDigitalPrint.com markings on your printed product.
Is your website secure for online payments?

Yes. Our site is protected by RapidSSL.com, a subsidiary of GeoTrust, a trusted, internationally recognized certificate authority. All online transactions on our site are secured and encrypted for privacy. We understand your concern about giving payment information online and we'd like to assure you that shopping with us is safe and secure. See our Privacy Policy.

About

Star Digital Print
5609 S. 49th Street
Lincoln, Nebraska, 68516

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